Standards of Service

Cycle Tech ‘Kidderminster’ trading as M. Y. Bike Repair is a member of Cycle Tech UK, a group of independent businesses working to the same high standards, with a passion to keep bicycles safe and in top condition.

We work to the same standards so all our customers receive the same top quality professional service, complying with all laws, statutory regulations and industry standards.

We aim to do the best job possible with due diligence to a professional standard.

We are trained and qualified to the industry minimum qualification.

We have completed Cytech training in all aspects of bike maintenance.

These Nationally recognized qualifications are set, organized and maintained through the Association of Cycle Traders (ACT) a body committed to encouraging high standards within bike shops throughout the UK.

We continue to obtain further training and keep updated.

We use professional quality tooling and quality parts.

We aim to contact the customer as soon as is practicable.

We aim to make appointments within a reasonable time frame and to attend the appointment as promptly as possible.

We are fully insured including Public Liability.

We aim to be professional and courteous at all times and to carry out work with the minimum disruption to the customer.

We operate a common sense warranty (see Terms and Conditions). However if you are unhappy with any aspect, firstly speak with your technician to try and resolve the issue amicably. If you are still not satisfied you can complain to Cycle Tech UK.

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